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Wigmore Lakes Touring Park is a family park catering for touring caravans/trailer tents/tents/motor caravans. Our guests’ enjoyment and safety is paramount and therefore we ask you to read the following Terms and Conditions before making your booking.
We reserve the right to ask guests who contravene these terms and conditions or, who in any other way are behaving in a manner likely to cause distress or nuisance to other visitors, to leave the park immediately. In these circumstances the holiday ceases and we shall not be liable for any extra costs incurred by you.
By making a booking with us you have entered a contract in which you undertake, on behalf of yourself and the people in your party (including children), to adopt the following standards of behaviour:
Quiet hours are from 10.00pm until 8.00am. Please respect your fellow guests and keep noise to an absolute minimum.
We take the wellbeing and safety of our guests very seriously and we ask that you comply with the following:
Our full Health and Safety Policy and Emergency Action Plan are available for inspection in Reception.
If you bring your dog with you when you stay with us we ask that you:
We reserve the right to require that the owner removes their dog, or any other pet, from the park if it is a nuisance or danger to other guests.
The information supplied on the Booking Form will be stored on computer for administrative purposes. Under no circumstances will this information be provided to a third party. We may from time to time wish to send you news of special offers on our park. If you do not wish to receive any communication from us please annotate the appropriate box on the booking form. All information is stored securely in accordance with the GDPR.
The size of your unit, including any tents and gazebos, must be stipulated at the time of booking to ensure that the allocated pitch is large enough. Should you subsequently alter your requirements we cannot guarantee to provide an appropriately sized pitch.
Please advise us if you are likely to arrive later than 5.30pm. If we have not heard from you within 48 hours of your expected arrival we reserve the right to re-let your pitch.
All pitches must be vacated by 11am on the day of your departure otherwise an additional night’s pitch fee will be charged. You are requested not to arrive before 3pm. Latest arrival time is 5.30pm.
Every endeavour will be made to allocate guests the pitch of their choice, however, it must be clearly understood that acceptance of a booking is not conditional on the allocation of a particular pitch.
Your pitch number and directions to it will be confirmed on arrival. If you are in any doubt whether you are on the right pitch please check with a member of staff. Any guest on the wrong pitch may be required to move.
If you have a complaint about anything during your holiday please raise it with a member of our staff immediately and if you wish to pursue it following your departure please write to us within 28 days of your departure. However we do suggest that you try and complete a report about the complaint while you are on holiday.
Please leave the curtains open while the caravan is unoccupied to allow for visual inspection. We are not responsible for any loss or damage to your property by theft or otherwise or for personal injury. This does not however affect your rights if loss or damage or personal injury occurred through fault on our part.
Seasonal Tourers must remain roadworthy and be kept in an acceptable condition at all times both structurally and decoratively. In the event of non-compliance the Company may give the owner two months’ notice to either bring the condition of the caravan to the required standard or to remove the caravan from the park.
Caravans must be insured to a minimum level of risk full market value.
No construction of any sort is to be undertaken on the pitch. Unauthorised work on any item, which, in the opinion of the park owner/manager, constitutes an injury to the visual amenity, will have to be returned to its original state.
Existing customers wishing to renew their annual seasonal tourer booking must do so by 30 November of the previous year. A £30 deposit is payable by the same date and this will be non-refundable unless you are entitled to have it returned to you as the result of breach of obligation on our part. Acceptance of the booking does not guarantee a particular pitch as we reserve the right to offer an alternative pitch and or move a caravan to a new pitch. You should discuss this with the park owner/manager at the time of booking.
Any pitch not reserved by existing customers by 30th November will be made available to applicants on a first come, first served, basis.
The balance of the pitch fee must be paid by 28 February. Should the fee not be paid by that date, we reserve the right to re-allocate the pitch to a new customer and without further notice.
The seasonal tourer booking is a contract with the owner of the caravan. If there is a change of ownership during the season the caravan must be removed from the park.
In the event of you deciding to remove your caravan from the park during the season you must notify us in writing of your intention to leave. Our refund policy is as follows:
All accounts must be paid by credit/debit card, cash and or cheque.